Monitor social mentions and auto-draft responses

Social Listening & Response

Automated social media monitoring that detects brand mentions and drafts appropriate responses for your review.

Overview

Never miss an important mention. This workflow continuously monitors Twitter and LinkedIn for brand mentions, questions, and conversations, then drafts responses for your approval.

Monitoring Capabilities

What Gets Tracked

• Brand name mentions
• Product references
• Competitor comparisons
• Industry keywords
• Customer questions

Smart Filtering

• Sentiment analysis
• Priority scoring
• Response urgency
• Engagement potential

Response Generation

Draft Creation

• Context-aware replies
• Brand voice matching
• Appropriate tone
• Helpful information
• Call-to-action when relevant

Response Types

• Thank you's for positive mentions
• Support for questions
• Engagement with discussions
• Thought leadership contributions

Workflow Process

1. Monitor social platforms continuously
2. Identify relevant mentions
3. Analyze sentiment and priority
4. Draft appropriate response
5. Queue for your review
6. Post after approval

Features

• Real-time monitoring
• Prioritized alert system
• Response templates
• Approval workflow
• Analytics tracking

Perfect For

• Marketing teams managing brand presence
• Customer support on social
• Community managers
• Brand reputation management